Help Center & Support

Your Game ID is shown at the bottom of the game settings menu. Include it whenever you contact support; it lets us find the correct save and purchase records.

Progress is saved automatically while you play. Before reinstalling, changing devices, or contacting support, open the settings menu and use Force Save if the game shows that option.

For safer recovery, connect the game to Google Play Games on Android or Game Center on iOS.

Install the game and connect to the same Google Play Games or Game Center account you used before. If your progress does not return, contact us from inside the game and include your old and new Game IDs if you have them.

If both devices use the same platform, force save on the old device, then open the game on the new device with the same Google Play Games or Game Center account.

If you are moving between Android and iOS, contact support from the game settings and send both Game IDs so we can check whether a manual transfer is possible.

Open the game settings and tap the Google Play Games sign-in option. Use the Google account you want tied to your save.

If sign-in fails, update or reinstall Google Play Games, check which account is active, and try again. Google explains Play Games profiles here: Google Play Games profile help.

On iPhone or iPad, open Settings, search for Game Center, turn it on, and sign in with the Apple Account you want to use. Then reopen the game and use the Game Center connection option in the game settings if needed.

Most purchases arrive immediately, but store processing can occasionally take a little longer. First, restart the game and check your App Store or Google Play purchase history.

On Android, if the order was completed and the item still did not arrive, contact us from the game settings and attach the Google Play receipt.

On iOS, Apple controls App Store billing and refunds. If the purchase was charged but not delivered, request help through Apple: request a refund from Apple.

Enable purchase verification on the device and do not share your store password, device passcode, or biometric approval with other players.

On Android, use Google Play purchase verification or family purchase approvals: Google purchase verification.

On iOS, use Screen Time restrictions, require a password, or enable Ask to Buy for children: Apple parental controls.

If someone else made a purchase using your Apple Account, Google account, payment method, or device, the store/payment platform handles the billing review.

For Google Play, accidental family purchases can be handled through Google Play refund requests, while charges you do not recognize should be reported to Google within 120 days: Google unrecognized charges.

For Apple, check the receipt or purchase history and request a refund through Apple if eligible: Apple purchase history.

The final amount is calculated by the App Store, Google Play, or your payment provider. It can include local taxes, currency conversion, payment-provider fees, or charges grouped differently on your statement.

Pixodust cannot see your card details, tax calculation, exchange rate, or bank fees. Check the official receipt in your Apple or Google purchase history. If the receipt is still unclear, contact Apple, Google, or your payment provider.

Purchases are processed by Apple or Google, not directly by Pixodust. Check that your payment method is valid, your store account is signed in, your connection is stable, and purchases are allowed on the device.

If the store shows an error, follow the store instructions first. If you were charged and did not receive the item, contact support with your receipt.

Try these steps first:

• Restart the game.
• Restart your device.
• Update the game from the App Store or Google Play.
• Update iOS or Android.
• Restart your network connection.
• Check that the game is allowed to use Wi-Fi or mobile data.
• Check that your device clock/date settings are correct.
• Make sure your device has enough free storage.
• Avoid playing with a very low battery.

If the issue continues, wait a little and try again. If you see an initialization error, use the support button on the error screen.

First, check your spam/junk folder and confirm your inbox is not full. If you still cannot find our reply, send a new support request from inside the game settings and include your Game ID.

In-game support is better than a regular e-mail because it attaches technical information we need to investigate your account.