Help Center & Support

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Find answers to frequently asked questions.

Account

1. How can I save my progress?
2. How do I recover my progress?
3. How do I transfer my progress between devices?
4. Where can I find my Game ID?
5. How do I change the language in my game?
6. How to control the game sound
7. How to control game notifications
8. Where to find the game's terms and conditions
9. Where to find the game's privacy policy
10. How to connect to Google Play Games?
11. How to connect to Game Center

Purchases

1. Why have I yet to receive my purchase?
2. How can I avoid unauthorized or accidental in-app purchases?
3. Purchases made by third parties
4. Why was I charged more than the purchase price?
5. Why did my purchase fail?

Troubleshooting

1. I cannot connect to the game. What can I do about it?

Known Issues

1. I’ve sent an e-mail but got no answer. What can I do?
2. I can’t sell my Dark Jewels. How can I get rid of them?
3. I don’t have any quests to complete. Is this normal?
4. I accidentally sold an item and I would like to recover it / I accidentally used gems to buy something I didn’t want.
5. What happens to the rewards I earn in events?
6. What is Infinite Energy?
7. What is the Tap Booster?
8. What is the Hourglass?
9. What are the Scissors?
10. What is the Mirror?
11. What is the Backpack?

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