Account
Progress is saved automatically every few minutes. However, if you want to err on the safe side, Force Saving the game via Medieval Merge > Settings > Force Save might be a good idea!
Please pay attention to whether or not the date is being updated when Force Saving the game, and, if it isn’t being updated, please contact us via in-game mail.
Ensure you’re connected to the same Google Play Games or Game Center account as the last time you played the game and it should fetch your data once you enter the game.
If you’re unable to recover your progress, contact us via in-game mail we’ll try to recover your progress!
If you’re switching over to a new device that uses the same operating system as your current device, make sure you Force Save the game on your older device and log in to the same Google Play Games account (Android) or Game Center (iOS) on your new device.
If you’re switching to a different operating system, please Force Save the game on your older device, contact us via in-game mail, and select “Transfer”. Please include both the game ID of your current and new devices. Please let us know once you fetch your data after we restore/transfer it so you can keep playing the game normally.
Your game ID is the alphanumeric code at the bottom of the game’s settings menu.
An ID can only be generated if you’re connected to either Game Center (iOS) or Google Play Games(Android).
To change the game language, simply access the settings menu. The button to open it is located in the upper-left corner of the game, represented by a gear icon.
In the settings window, there is an option to choose the language. Simply select the desired one.
To configure the game sound, simply access the settings menu. The button to open it is located in the upper-left corner of the game, represented by a gear icon.
In the settings window, there is a button to control the activation of game sound and ambient sound.
To control the game notifications, simply access the settings menu. The button to open it is located in the upper-left corner of the game, represented by a gear icon.
In the settings window, there is a button to control the activation of local notifications.
You can access our terms and conditions at https://pixodust.com/terms-and-conditions
You can access our privacy policy at https://pixodust.com/games_privacy_policy
To connect to Google Play Games in the game, simply access the settings menu. The button to open it is located in the upper-left corner of the game, represented by a gear icon.
In the settings window, there is a button to control the activation of Google Play Games.
First, make sure you have the updated Google Play Games app installed, and that you have created and activated an account. If not, complete these steps and restart the game.
To connect to Game Center in the game, simply access the settings menu. The button to open it is located in the upper-left corner of the game, represented by a gear icon.
In the settings window, there is a button to control the activation of Game Center.
First, make sure you have the updated Game Center app installed, and that you have created and activated an account. If not, complete these steps and restart the game.
Purchases
Although most purchases are delivered instantly, some may take some time.
Please refer to Google Play or Apple and check the status of your purchase as it may have been canceled, refunded, or still is in process.
If you still haven’t received your purchase, please close the game and relaunch it.
If you’re on Android and have been charged and relaunching the game has not resolved the issue, please contact us via the in-game mail in the settings menu, select the corresponding option from the drop-down menu, and include a copy of your receipt.
If you’re on iOS, please request a refund at: https://support.apple.com/en-us/HT204084.
To avoid unwanted charges, you can try setting up passwords or other authentication methods on your Android or Apple device as a two-step measure for every purchase.
If children use your devices, you can set up parental control to limit their access.
With these measures, you can prevent accidental purchases. =)
If someone else has made a purchase on your account, either accidentally or deliberately, they're handled bu the payment platform you use and any requests must be handled by their resolution center.
To avoid unwanted charges, you can try setting up passwords or other authentication methods on your Android or Apple device as a two-step measure for every purchase.
If children use your devices, you can set up parental control to limit their access.
With these measures, you can prevent accidental purchases. =)
Purchases are handled by your device's platform along with billing information, processing, and taxation.
Unfortunately, we cannot check any further information regarding payments and if you need more clarification please reach out to either Google or Apple via these links:
Apple: https://support.apple.com/contact
Android: https://support.google.com/googleplay#topic=3237689
Also, be aware that purchases on iOS might combine more than one purchase into a single charge, so that may be why you're seeing a total that differs from what you've bought.
Purchases are handled by your device's platform along with billing information, processing, and taxation.
Unfortunately, we cannot check any further information regarding payments. The error message may give an insight into what exactly is going on, such as insufficient balance, transaction declined, and others. Please contact your respective device platform for more details on how to rectify this:
Apple: https://support.apple.com/contact
Android: https://support.google.com/googleplay#topic=3237689
Make sure your card details are correct and up to date.
Troubleshooting
Please follow the instructions below to fix the issue:
- Restart the game;
- Restart your device;
- Update Google Play/App Store;
- Update Android/iOS;
- Restart your network;
- Make sure the game has the permissions needed to run on wifi/mobile data;
- Make sure your clock settings are updated;
- If you are using public wi-fi, there may be a limitation on which apps work on it;
- Make sure you have plenty of storage space available on your device;
- Avoid playing with a low battery.
If none of these fix the issue, please wait a bit and try again in a while.
If the problem persists, or it’s an initialization error, please contact us via the support button on the error screen.
Known Issues
In case you’ve sent a ticket and have yet to be answered, first do the following:
Check if our reply has been flagged as spam;
Check if your inbox is full.
If even so, you have not got an answer, please send a new email and we’ll try to get to you as soon as possible.
Keep in mind that our support is only available Monday through Friday during business hours (GMT -3).
Please contact us via in-game mail and let us know which Dark Jewels levels you need to be able to complete the item’s chain.
You’ve likely concluded all the game content available – for now!
We’re still working on more quests and content, stay tuned for new updates!
Unfortunately, we do not return items sold accidentally, nor gems used up on accident. 🙁
Remember that you can undo a sale in case you’ve accidentally sold an item!
When the event rewards are collected, they are sent to the player's main board, specifically to the rewards space just below the board. Simply click on the rewards to bring them onto the board.
When the rewards consist of coins, gems, energy, experience, or event points, they are automatically collected into the player's wallet.
With this item, you can have unlimited energy for a period of time. It's great for boosting your progress!
With the tap booster, the player can add more charges to a generator. Even an empty generator gains free charges when a tap booster item is used on it. It's very useful when you have excess energy and your favorite generator is empty.
The hourglass is a special item that speeds up time on the board. Each level of the hourglass advances time further. Generators recharge faster, chests open more quickly, energy replenishes faster – this item is powerful.
The scissors are a special item you can use to undo combinations. Use the scissors on an item, and it will split into two items of the same family but with a lower level. It's great for completing quests when you have an item at a higher level than what is required.
The mirror is a special item that acts as a "combination assistant." You can combine the mirror with an item to evolve it to the next level without needing a second item of the same level. Isn't that amazing?
The backpack is a special item that lets you store items inside. You can place 3 or even 5 items, depending on the backpack's level. It's great for increasing space in the game, but be careful – you can only add the same type of item to each backpack.
Still have a questions?
If you cannot find answer to your question in our FAQ, you can always contact us: